Returns
Thank you for buying merchandise from Quest’s End Whiskey! Nothing is more crucial on an adventure than choosing the right gear and clothing, and we appreciate you setting forth in ours.
If the below policy does not sufficiently answer your questions, feel free to reach out to us at merch@questsendswhiskey.com. We’re available to assist Monday through Friday 8am-5pm PST. Please allow up to three business days for a response.
APPAREL
Apparel items are made to order. Please allow 5-7 business days for shipment. These items will ship separately from other merchandise on your order.
Sizing on garments will vary item to item. We provide human-based size charts on each apparel item for your reference. Please check the size charts for each item for measurements.
ORDERS
You will receive a confirmation email with an order number once we receive your order. Upon shipping, we will also send you an email with tracking information.
If you did not receive an order number via email, please contact merch@questsendwhiskey.com.
PROCESSING TIMES
Orders are processed within 2-3 business days unless otherwise noted. Order processing, fulfillment, and shipments are handled Monday through Friday during normal business hours except holidays.
ORDER CHANGES
Unfortunately, we’re not able to change an order once it has been placed. Please check your shipping address, payment methods and merchandise selections to ensure there are no incorrect addresses or mistakes. We don’t want your order shipped to the wrong castle/hut/dungeon.
CANCELLATION
We will happily refund your purchase if you cancel before the order has processed. Contact us at merch@questsendwhiskey.com and we will find your awesome merch another good home.
DAMAGED ITEMS
We are committed to delivering the highest quality items, magical and non-magical alike. If your product is damaged due to a material or manufacturing error, we’ll replace it or work with you on a refund. All replacements and refunds are at the discretion of our team. Please contact our customer service team at merch@questsendwhiskey.com and provide an image of the damage along with your order number.
RETURNS & EXCHANGES
Domestic returns and exchanges are accepted on unworn, undamaged items within 30 days of purchase. If you elect to make a return for refund, the cost of return shipping is $7.50 and will be deducted automatically from your original payment. Additional fees may apply for packages over 10 pounds. Shipping fees may also apply for exchanges.
Once we receive your item, we will inspect the return and process the refund or exchange. Our return center does not hold inventory on an open exchange request, so we recommend sending back the exchange item as soon as possible.
For U.S. customers, Quest End will provide return labels for secure shipping and return package tracking. You will need your 7 digit order number and zip code to get started. The order number can be found in your order confirmation email or on the packing slip next to the PO Number.
Print your shipping label and place item(s) in the original packaging. Please include a copy of your packing slip with your return, if possible.
SHIPPING RESTRICTIONS
P.O. Box addresses are not accepted for packages over 6 pounds. For battle axes and other orders above this weight, a different address may be needed. Our customer service team will be in contact to resolve.
LOST OR STOLEN PACKAGE
Quest’s End is not liable for lost or stolen packages after they have left our fulfillment center, but we will do our best to help track down the package and submit a claim on your behalf. If this occurs please email merch@questsendwhiskey.com within 30 days of the ship date.
INTERNATIONAL SHIPPING
Customs clearance is beyond the control of Quest End Whiskey. International shipments do not include duties and taxes, and may be applied via the carrier/customs prior to release of the goods. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
Thank you for choosing Quest’s End for all your outfitting needs!