SHIPPING, RETURNS, & REFUND POLICY

Thank you for purchasing from Quest’s End Whiskey. Though we strive for the perfection of a Paladin in our products and packaging, we know that the whims of the gods (and delivery services) occasionally thwart even the best-laid plans.

Though we are constrained in part by alcohol shipping laws, the small-batch nature of our releases, and the colicky wyvern that guards our warehouse, each and every member of our community is important to us and our goal is to rectify any dissatisfaction as best we can.

If the below policy does not sufficiently answer your questions, feel free to reach out to us at orders@questsendwhiskey.com (or wyvern@questsendwhiskey.com if you’re really brave).

CANCELLATION

We will happily refund your purchase if you cancel before shipping. Contact us at orders@questsendwhiskey.com and we will find your bottle another good home.

SHIPPING POLICY

Once products are packed up to go, our alcohol shipments are covered by the policy of our distributor, Seelbach’s. You can read that policy here. If you have questions that are not covered by this policy, please contact us at orders@questsendwhiskey.com.

REFUNDS AND EXCHANGES

Refunds and exchanges are also covered by the policy of our distributor, Seelbach’s. You can read that policy here. If you have questions that are not covered by this policy, please contact us at orders@questsendwhiskey.com.

NOTE: Due to the limited number of bottles of Quest’s End made for each release, we cannot guarantee an exchange will be possible in the event a replacement is deemed appropriate. If no more stock remains, a bottle of the next release or a refund will be provided.

MERCHANDISE

Our merchandise is fulfilled via a different corporate partner and has a separate set of shipping and return policies. You can read those here.

THE QUEST’S END +1 SAVING THROW

Because we want our customers to be happier than a boar in a bog, in certain circumstances we may be able to offer assistance above and beyond the policies laid out by the shipper. Please contact us at orders@questsendwhiskey.com and we will address your problem on a case-by-case basis. Pictures are always helpful, as they help us determine what happened. We cannot promise a satisfactory outcome in every situation, but we will do our best to find one.

TIME LIMITATION

Our policy lasts 30 days. If 30 days have gone by since your product has shipped, unfortunately we can’t offer you a refund or exchange, no matter what exciting adventures you’ve been on. Sorry.

Thank you for choosing Quest’s End for all your fantasy whiskey needs!